1. Eligibility for Returns
You may return most new, unused items within 30 days of delivery for a full refund or exchange. The product must be in its original condition and packaging, with all accessories and documentation included. Please note that certain items may not be eligible for returns due to health and safety regulations or product-specific exclusions.
2. Non-Returnable Items
The following items are not eligible for returns:
- Used or opened kitchen utensils (for hygiene and safety reasons)
- Personalized or custom-made products
- Gift cards
- Items marked as “final sale”
If you are unsure whether an item qualifies for return, please contact us at [email@example.com] for clarification.
3. Return Process
To initiate a return:
- Contact Us: Please reach out to our customer support team at [email@example.com] or via our contact page to inform us about your return request.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Packaging: Carefully pack the item(s) in their original packaging to prevent damage during return shipping.
- Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of your product.
4. Refunds and Exchanges
Once we receive your returned item and verify its condition, we will process your refund or exchange:
- Refunds will be issued to your original payment method.
- Exchanges can be made for the same or similar item, depending on stock availability.
Please allow 5-10 business days for the refund to be processed and reflected on your account, depending on your bank or payment provider.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label for the defective item and offer you a replacement or a full refund.
6. Canceling an Order
If you wish to cancel your order before it has been shipped, please contact us as soon as possible at [email@example.com]. We will do our best to accommodate the cancellation. If the order has already been processed or shipped, you will need to follow the return process outlined above.
7. Exchanges
We are happy to exchange your product for a different item or size, subject to availability. If the exchange results in a price difference, we will either charge you the additional amount or issue a refund based on the product’s price.
8. International Returns
For international orders, please note that return shipping costs are the responsibility of the customer. We recommend checking with your local customs and import regulations for any additional return fees or restrictions that may apply.