1. Warranty Coverage

Our warranty covers defects in material or workmanship under normal use for a specified period from the date of purchase. If you experience issues with your product that fall within the warranty period, we will provide a replacement or repair free of charge, subject to the terms outlined below.

Warranty Period:

  • 1-Year Warranty for all kitchen utensils, including knives, graters, peelers, and utensils made from stainless steel or other durable materials.
  • 2-Year Warranty for products featuring advanced materials, such as non-stick coatings, silicone, or specialized designs.

2. Warranty Conditions

To be eligible for a warranty claim, the following conditions must be met:

  • The product must be used in accordance with the manufacturer’s care and maintenance instructions.
  • The product must not show signs of misuse, abuse, or accidental damage (such as dropping, mishandling, or using the product for unintended purposes).
  • The warranty is valid only for the original purchaser and is non-transferable.

Please Note:

  • Normal wear and tear, such as fading or minor surface scratches, is not covered under the warranty.
  • Damages caused by accidental drops, misuse, or alterations (such as modifying or repairing the product yourself) are not eligible for warranty coverage.

3. How to Make a Warranty Claim

If you believe your product is defective and is eligible for a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@krivon.xyz or through our contact page. Include the following details:
    • Your order number
    • A description of the issue with the product
    • Photos of the defective product, if applicable.
  2. Review Process: Once we receive your claim, we will assess the issue and verify if it falls within the warranty conditions. We may request additional information to process your claim.
  3. Resolution: If the claim is valid, we will either offer a replacement or arrange for a repair, depending on the nature of the defect and product availability.

4. Exclusions

The following situations are not covered under our warranty:

  • Products purchased from unauthorized sellers or third-party resellers.
  • Damage resulting from improper care, such as using abrasive cleaners or exposing utensils to excessive heat.
  • Damage caused by natural disasters, accidents, or environmental conditions beyond our control.

5. Refunds and Replacements

If a product is found to be defective and cannot be repaired, we will provide a replacement item of the same or similar value. If a replacement is unavailable, we will issue a full refund for the product.

6. Customer Responsibilities

While we stand by the quality of our products, we ask that you handle and use them responsibly:

  • Follow the provided care instructions to maintain the durability and longevity of the utensils.
  • Store kitchen utensils properly to avoid damage.
  • If unsure about any maintenance procedures, consult our user guides available on our website or contact our customer service team for assistance.

7. Our Commitment

We are dedicated to delivering high-quality kitchen utensils and exceptional customer service. Should you encounter any issues with your purchase, we are here to assist you and ensure you are fully satisfied with your Krivon.xyz experience.

8. Contact Information

If you have any questions about our warranty policy or need assistance with a product claim, please do not hesitate to contact us: